Where I’ve worked
2022 - Present
Director of Product Design • RepairPal.com, (a Yelp Company)
Leadership & management of the product research and design team. Focused on experience strategy and planning for America’s largest trusted auto repair marketplace.
Senior Manager, Head of Consumer UX • Verizon
Led an increase in customer NPS by 15% with an enterprise-wide product design system and generated over $1M in incremental revenue within three months through a Ford/Lincoln Mercury partnership. I also secured four patents in IoT AI/ML initiatives, saved $2M annually by consolidating applications, and improved team collaboration, boosting eNPS scores by 25%. Read more…
2016 - 2022
Co-founder, Head of Product • Boogli
Responsible for owning the software strategy, design, and architecture for a hardware/software character-based mobile-charging startup.
2016 - 2017
Managing Partner, Head of Product • Saforian, Inc.
A design and development agency delivering digital transformation strategies across consumer, enterprise, and mobile.
2004- 2016
Principal Product Designer • Freddie Mac
Driving human-centered design at scale across Freddie Mac’s enterprise loan pipe-line toolset.
2003 - 2004
Lead Product Designer • AOL, Inc.
Lead product designer for photo library and imaging tools. An early member of AOL’s elite innovation team, driving product design strategy for the next generation of the AOL platform.
2001 - 2002
